The Latin American department of the company is efficient and ensures the smooth operation of customers' engineering equipment

In recent years, in order to build the SINOMACH brand, the Latin American Department of the international company has won wide praise from customers in the Latin American market with the purpose of efficient and fast, and the commitment of professional quality service.

Recently, a road roller was found to be damaged in use in Latin America. After receiving the feedback of the problem of the equipment, the Latin American department quickly responded within 30 minutes, launched the emergency support plan for VIP customers, and multi-dimensional linkage. The Latin American Department convened relevant personnel to first carry out remote diagnostic services, communicate with customers, remotely access equipment data through the network, quickly identify the cause of the problem and work out detailed solutions with customers. Subsequently, the local market service engineer was dispatched to the location of the fault in the first time on the same day to quickly diagnose the equipment, and the equipment was restored to normal work in only one hour, which was highly praised by the customer. The fast and efficient service of SINOMACH amazed the customer!

Service engineers also provide on-site guidance on products such as SINOMACH excavators, including regular maintenance, inspection and replacement of worn parts to prevent equipment failure. Establish feedback channels with operators and encourage them to provide comments and suggestions during the use process, so that the company's products can continuously improve products and services.

The quick response of the Latin American department has enhanced customer trust and laid a solid foundation for future cooperation.

At the same time, the head of the Latin American department said that the Latin American region as a key market of the company, the later will be a point with a face, joint agents to carry out a series of service visits, to build a regional spare parts storage center, with the most professional technology, the fastest response, the most full enthusiasm to provide customers with the best quality service, will always uphold the "quality casting machine, service to win the world" concept, We are confident of achieving better performance in the Latin American market in 2025.